Refund & Cancellation Policy

Thank you for choosing LiveHubMedia. We strive to provide the best digital streaming experience. Please read this policy carefully before subscribing to our services. By purchasing a subscription, you agree to the terms outlined below.

1. Digital Service Exemption

Because LiveHubMedia provides immediate access to digital streaming content, videos, and live sports broadcasts, standard return policies for physical goods do not apply. Once a subscription is activated and the content is accessed, the sale is considered final.

2. Subscription Cancellations

You can cancel your premium subscription at any time to prevent future billing. To cancel:

• Log in to your User Dashboard.
• Navigate to Account Settings or Billing.
• Select "Cancel Subscription" and follow the prompts.

Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the premium content until the cycle ends.

3. Refund Eligibility

We only issue refunds under the following exceptional circumstances:

• Duplicate Charges: If you were accidentally charged twice for the same billing period due to a technical error.
• Service Outages: If our platform experiences a continuous, documented outage lasting more than 72 hours, preventing you from accessing the service entirely.
• Unauthorized Transactions: If your card was used fraudulently (subject to verification).

4. Non-Refundable Cases

We do NOT issue refunds for:

• Partial months of service after cancellation.
• Inability to watch a specific event due to regional broadcasting rights or geo-blocking.
• Issues related to your personal internet connection, device incompatibility, or local network restrictions.
• Forgetting to cancel a trial before the standard billing cycle begins.

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team within 7 days of the charge.

Provide your account email, transaction ID, and a detailed explanation of the issue. Send your request to our Support Center or via email at support@livehubmedia.com.

Approved refunds will be processed within 5-10 business days and credited back to the original payment method used.

6. Changes to this Policy

LiveHubMedia reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.